druid

DRUID forms strategic alliance with MoData: Pioneering AI-powered customer engagement

(Last Updated On: 2 August 2023)

Johannesburg I DRUID, an AI-driven conversational leader, has announced its strategic partnership with MoData (Pty) Ltd, an emerging forerunner in AI-powered customer engagement, fintech and data-driven financial applications.

This collaboration is poised to blend DRUID’s advanced conversational AI capabilities with MoData’s transformative financial business operational insights, equipping businesses with powerful tools to maximise digital adoption strategies while enhancing customer interactions.

In a move set to revolutionise the financial and digital solution sectors in South Africa, the collaboration brings together MoData’s extensive experience in the fintech, automation, and anti-fraud sectors with Druid’s innovative prowess.

According to Gartner, AI and advanced analytics are increasingly shaping the future of business strategies worldwide, making it imperative for businesses to harness these technological advancements to stay competitive.

In this realm, conversational AI and automated business applications are becoming pivotal for firms aiming to achieve heightened customer engagement and data-driven decision-making.

“We are excited about the potential of this alliance. Integrating MoData’s years of customer engagement, fintech and financial application solutions expertise with DRUID’s conversational AI will provide businesses with a unique blend of actionable insights and enhanced customer interactions,” said Darren Turnbull, CEO of MoData (Pty) Ltd.

According to Brendan van Staaden, Managing Executive – MoData Interactive, “This partnership is the pivotal ingredient in our provision of the MoData Interactive Digital 3600 Eco-System which is the first of its kind in South Africa that offers a total customer experience management solution at all interaction touch points.

MoData, founded in 1989, and headquartered in Sandton, South Africa, has been a vanguard in providing data-driven, digital, and automation solutions, particularly in the financial services, retail, media, and telecommunication sectors. With this new alliance, MoData aims to bolster its commitment to providing businesses the best data-driven technologies and solutions.

Also read


“Joining forces with MoData reinforces our commitment to providing businesses with groundbreaking solutions. Their expertise in fintech and customer engagement technologies, combined with our conversational AI, will undoubtedly reshape how businesses interact with customers and strategize for growth,” commented Liviu Dragan, CEO and Founder of DRUID.

“The integration of customer engagement toolsets, financial business applications and conversational AI marks an exciting juncture in the AI landscape. Our collaboration with MoData will set new benchmarks for intelligent customer interactions and data-driven decision-making,” added Dragos Filastacheanu, Senior Director, Sales, Channels and Alliances at DRUID.

DRUID’s technology is designed to seamlessly integrate with various business ecosystems. By harnessing technologies such as Machine Learning, Natural Language Processing, and voice recognition, DRUID provides intuitive, efficient, and personalised customer interactions.

This partnership underscores the growing importance and integration of AI in the fintech landscape, promising enhanced strategies and superior customer experiences for businesses worldwide.

About DRUID

DRUID (www.druidai.com) is an end-to-end platform for building, deploying, and scaling AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue (learning and adapting to new systems).

In addition, DRUID intelligent virtual assistants enable fast, personalized, omni-channel, and hyper-automated interactions while speaking each organization’s language via open integrations with any existing enterprise systems and RPA technologies. Starting with 2018, DRUID actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 160+ partner network and servicing 200+ clients worldwide.

About MoData

MoData (https://modata.com) is a South African software and services operation bent on service excellence and provides innovative digital automation and data-driven solutions to businesses in the banking, insurance, and mobile/telco industries. MoData’s solutions help businesses to digitise their operations, improve customer service, improve revenue, and reduce costs.

With over thirty years of experience in the fintech industry, MoData has a strong track record of providing innovative, customer centric solutions, used by many of the leading financial institutions in South Africa and Africa. MoData is a customer-focused and service led company offering a flexible approach and fast enablement to customers serious about digital adoption.

By Latoya Mwanda

Leave a Reply

Your email address will not be published. Required fields are marked *